Frequently Asked Questions
In case you have any concerns, here are some frequently asked questions and answers to help clear things up.
1. What services does your company offer?
We provide a full range of plumbing and heating services, including installations, repairs, maintenance, boiler services, emergency call-outs, and more.
2. Are you fully qualified and insured?
Yes. Our engineers are fully trained, certified, and insured to carry out all plumbing and heating work safely and professionally.
3. Are your engineers Gas Safe registered?
Yes. All heating and boiler work is carried out by Gas Safe–registered engineers for your safety and compliance.
4. Do you offer emergency call-out services?
Yes we offer 24/7 or same-day emergency services for leaks, burst pipes, boiler breakdowns, and urgent issues.
5. Which areas do you cover?
We cover Leicester & sorounded areas.
6. Do you provide free quotes?
Yes, we offer free, no-obligation quotes for all work so customers know the cost upfront.
7. What guarantees do you provide?
Workmanship is typically guaranteed, and all parts come with manufacturer warranties. The exact terms vary by job.
8. What payment options do you accept?
We accept debit/credit cards, bank transfer and cash
9. Do you offer maintenance plans or service agreements?
Yes, we provide annual boiler servicing plans or system checks to help customers avoid breakdowns.
10. How quickly can you attend my property?
Response times vary depending on the job type. Emergency issues are usually prioritised and attended as quickly as possible.
11. Do you work with homeowners, landlords, and businesses?
Yes, we serve residential customers, landlords, letting agents, and commercial clients.
12. How experienced are your engineers?
With over 15 years of experience in plumbing, we are fully NVQ qualified and Gas Safe registered, delivering reliable and high-quality workmanship.
No matter the size of the job, Aqua Blaze ensures top-quality workmanship and exceptional customer service every time.